Frequently Asked Questions (FAQ.)

A deposit must be paid prior to the Booking Confirmation Date. The remaining balance is due no later than 14 days before the journey. If you book within 14 days of travel, the full balance is due immediately.

• Account customers are invoiced the week after travel on 14 or 30-day payment terms.

 You will get the driver details 24 hours prior to travel.

You must notify THECOACHCOMPANY.CO.UK LTD of any changes at least 24 hours prior to the first date of travel. Notification must be in writing and is unconfirmed until Bus THECOACHCOMPANY.CO.UK LTD accepts it via email. All changes are subject to additional fees.

Bonds are payable where passengers will be consuming alcohol. They are due 14 days prior to travel and are refunded 3 days after travel, provided there is no damage to the vehicle.

If the balance is not paid by the due date (normally 14 days before travel), a Late Payment Charge will be applied, which will be 6% of the total price or £28.00, whichever is higher. THECOACHCOMPANY.CO.UK LTD also reserves the right to cancel the booking, and any money paid will be forfeited.

You must not request the driver to change or amend any part of the booking. All changes must be made in writing to THECOACHCOMPANY.CO.UK LTD.

The travel durations are advisory only and may be subject to unforeseen delays from things like traffic, roadworks, or accidents. THECOACHCOMPANY.CO.UK LTD recommends you allow enough time for contingencies.

No, The Coach Company does not provide baby seats and cannot guarantee vehicles will have car seat anchor points. The absence of anchor points is not a valid reason for cancellation. You are required to disclose the number and ages of children that require a car seat, and this information must be reflected in your booking confirmation.